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Return Policy

This policy applies to retail purchases of print books, packages, kits and multimedia. All other products are non-returnable unless otherwise noted in the sections below.

Items may be returned for refund within 30 days of purchase, excluding Print-On-Demand orders. The customer is responsible for the return shipping costs unless otherwise communicated by our Customer Service Team.

Return Instructions

    1. Request a return authorization
    2. Ensure that the carton contains sufficient packing material and is securely fastened.
    3. Include a printed copy of your order and your return authorization.
    4. Ship your return by trackable service to:
      Top Hat c/o
      Fraser Direct
      124 Guelph St W
      Acton, ON
      L7J 0A9

For additional assistance, please contact customer service at