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Managing Performance through Training and Development, 8th Edition

By Alan M. Saks, Robert R. Haccoun
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Soft Cover
ISBN-10: 0176798072
ISBN-13: 9780176798079
Publisher: Top Hat
Edition: 8th

In our world of increased global competition, economic challenges, changing technology, and demographic changes, organizations are continually challenged to think about their investment in training and development strategies. Managing Performance through Training and Development provides comprehensive and current coverage of training approaches in practice by successful organizations today. By investing in their employees and focusing on enhancing their knowledge, skills, and abilities, an organization can ensure both employee retention and long-term success. This title is part of the Nelson Series in Human Resources Management, a collection of 6 titles that are built with both students and HR professionals in mind. The titles in the series reflect the most recent research, use examples from Canadian companies, and have become known as valid and reliable resources in each of the functional areas.


  • *NEW* A new feature, "Rewrite the Case Question," is now available for every case study. Students are asked to rewrite part of a case study to rectify something important that is absent or poorly performed.
  • *NEW* Chapter 10 includes the most recent training evaluation data for Canada.
  • *NEW* Chapter 13 has been updated to include recent thinking that contributes to the understanding of managerial and leadership development and points to possible improvements.
  • *NEW* Based on reviewer feedback, the Organizational Learning chapter (2) was removed and the content has been moved into other relevant chapters.
  • The text follows the ISD (instructional systems design) model of training and development: needs analysis, training design and delivery, and training evaluation.
  • Make the Connection alerts the reader to material in a chapter that has a connection to material that was presented in a previous chapter.
  • Flashback questions ask students to integrate material from previous chapters to better understand how concepts are connected.
  • The Flash Forward case questions provide a preview of what is to come in the next chapter and get students to think early on about the connections in the material.
  • A running case study provides students with the opportunity to apply the material from each chapter, making connections across a variety of topics.
  • Two integrative cases are included in the Appendix.
  • Every chapter has a case study that is relevant to the content of that chapter.
  • In-Class Exercises and In-the-Field Exercises appear in every chapter and complement what students are learning in the course.

Table of Contents

  • Preface
  • Acknowledgments
  • Chapter 1: The Training and Development Process
  • Chapter 2: Learning and Motivation
  • Chapter 3: The Needs Analysis Process
  • Chapter 4: Training Design
  • Chapter 5: Off-the-Job Training Methods
  • Chapter 6: On-the-Job Training Methods
  • Chapter 7: Technology-Based Training Methods
  • Chapter 8: Training Delivery
  • Chapter 9: Transfer of Training
  • Chapter 10: Training Evaluation
  • Chapter 11: Training Costs and Benefits
  • Chapter 12: Training Programs
  • Chapter 13: Management and Leadership Development
  • Chapter 14: The Evolution and Future of Training and Development
  • Appendix
  • Index

Author Information

Alan M. Saks

Alan M. Saks, PhD, is a Professor of Organizational Behaviour and HR Management at the University of Toronto, where he holds a joint appointment in the Department of Management—UTSC, the Centre for Industrial Relations and HR, and the Joseph L. Rotman School of Management. Prior to joining the UofT, Professor Saks was a member of the Department of Management in the Faculty of Commerce and Administration at Concordia University and in the School of Administrative Studies at York University. Professor Saks earned his BA in Psychology from the University of Western Ontario, an MASc in Industrial-Organizational Psychology from the University of Waterloo, and a PhD in Organizational Behaviour and HR from the UofT. He conducts research in various areas in HR and organizational behaviour, including recruitment, job search, training, employee engagement, and the socialization and on-boarding of new employees. His research has been published in refereed journals such as the Journal of Applied Psychology, Personnel Psychology, Academy of Management Journal, Journal of Organizational Behavior, Journal of Vocational Behavior, Human Resource Management, Human Resource Management Review, and the International Journal of Training and Development as well as in professional journals such as the HR Professional Magazine, The Canadian Learning Journal, and the Canadian HR Reporter. In addition to this text, he is also the author of Research, Measurement and Evaluation of Human Resources, and co-author of Organizational Behaviour: Understanding and Managing Life at Work. Professor Saks is an associate editor of the Journal of Business and Psychology and is a member of the editorial boards of the International Journal of Training and Development, Journal of Vocational Behavior, Journal of Management, Human Resource Development Review, Journal of Organizational Effectiveness: People and Performance, and the Journal of Leadership and Organizational Studies.

Robert R. Haccoun

Educated at McGill University (BA 1969) and the Ohio State University (MA 1970, PhD 1973), Robert R. Haccoun is Professor of Psychology at the Université de Montréal. Prior to returning to academia in 1978, Professor Haccoun was a research scientist for Bell Canada in Montreal. He is a founding member and past president of the Industrial-Organizational Psychology section of the Canadian Psychological Association. He has led a number of research studies, mainly focused on training, absenteeism, and research methodology, and delivered papers at scientific conferences. His research articles are published in Canada in journals that include Canadian Psychologist, Canadian Journal of Behavioural Sciences, and the Canadian Journal of Administrative Studies. Internationally, his research is published in Personnel Psychology, the Journal of Applied Psychology, Organizational Behaviour and Human Decision Processes, the Journal of Organizational Behaviour, and Applied Psychology: An International Review. He has contributed chapters to several books, and his co-authored research book, Comprendre l'organisation: Approches de recherches, has been translated into Spanish. His statistics textbook, published in 2007, is in its second edition (2010). He is a reviewer for many scientific journals and has served on scientific advisory boards for provincial, national, and international research funding agencies. He has received the Prize of Professional Excellence from Quebec's Society of Work Psychology and the Teaching Excellence prize from his university. Active in the transfer of knowledge from academia to applied settings, he has written many non-technical articles and delivered conferences aimed at professional audiences. His consulting services have been called upon by organizations in Canada, the United States, and Europe.