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Handle With Care: Communicating in the Human Services Field in Canada, 5th Edition

By Lucy Valentino
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Soft Cover
208 pages
ISBN-10: 0176504397
ISBN-13: 9780176504397
Publisher: Top Hat
Edition: 5th

Thousands of students have benefited from the guidance provided by this brief communications guide for the Human Services Field! Great for Child/Youth Workers, Nursing, and Social Work students - who are normally required to take a professional writing component to prepare them for their co-op placements and future working environments - Handle with Care covers the basics of writing academic and professional reports, letters, memos, brochures, and e-mails. It addresses primary and secondary research along with using graphics in reports and also includes a chapter on job-seeking skills specific to the Human Services field. Valentino’s unique approach enables students to discover an appropriate structure in any writing situation.


  • *NEW* Coverage of how to develop skills related to simultaneous listening and notetaking
  • Recognizes recent trends in the Human Services: e.g., professionalization, predominance of child and youth workers in schools
  • Coverage of the PIPEDA legislations relating to Human Services Communications (Chapter 2)
  • Separate chapter on letters, memos and e-mails (Chapter 3)
  • Popular appendices include "Grammar and Punctuation Review", and "Spelling, Sound-Alikes, and Look-Alikes"
  • InfoTrac® is a powerful online learning resource consisting of thousands of full-text articles from hundreds of journals and periodicals. By doing a simple keyword search, students quickly generate a list of relevant full-text articles from thousands of possibilities. InfoTrac®'s continually updated collection of articles can be useful for doing reading and writing assignments that reach beyond the pages of this text. Students who purchase a new copy of this text will receive free access to InfoTrac® College Edition for a four month term.
  • Additional "Explorations" features, a series of exercises reinforcing the chapter content

Table of Contents

  • A Note to the Teacher
  • A Note to the Student
  • Acknowledgments
  • Chapter 1: Purpose and Audience
  • Chapter 2: A Brief Introduction to the Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Chapter 3: Letters, Memos, and E-Mails
  • Chapter 4: Record Keeping, Recording Tools, and Short Reports in the Human Services Agency
  • Chapter 5: A Term-Long Writing Project: Where to Get Ideas and What to Do
  • Chapter 6: Student Example of the Term-Long Writing Project
  • Chapter 7: Researching and Writing a Formal Report
  • Chapter 8: Example of a Formal Report
  • Chapter 9: Research Skills: Gathering Data Using Primary and Secondary Sources
  • Chapter 10: Using Graphics in Reports: Basic Types of Graphics and When to Use Them
  • Chapter 11: Marketing in the Human Services
  • Chapter 12: Speaking Skills in the Human Services
  • Chapter 13: Seeking a Job
  • Appendix A Grammar and Punctuation Review
  • Appendix B Spelling: Sound-Alikes and Look-Alikes
  • Index

Author Information

Lucy Valentino

Dr. Lucy Valentino has over twenty years' experience teaching in the Ontario college system. Lucy has developed and taught a wide variety of composition, workplace writing, critical thinking, liberal arts, and ESL courses throughout her teaching career. She was Chair of the English Department at Centennial College for over a decade, and then was Centennial's Dean responsible for English, General Education, and faculty professional development. Lucy joined Humber College in 2005.